These answers explain the way Phrasing Legal operates. The precise scope, fee and regulatory position for your own matter are confirmed separately before substantive work begins.
What is Phrasing Legal?
Phrasing Legal is a trading name of Phrasing Ltd. Phrasing Ltd is an unregulated commercial business providing clearly defined non-reserved legal services. It is not an SRA-authorised law firm.
How can the service be solicitor-led if the business is not an SRA law firm?
The service is led by an individual solicitor of England and Wales who is authorised and regulated by the SRA. The solicitor remains personally subject to applicable professional duties when providing or supervising legal work, but that individual status does not make Phrasing Ltd an SRA-authorised firm. We explain who will provide or supervise the work and the protections that apply.
What are unreserved legal services?
They are legal services that are not restricted by legislation to an authorised person. General legal advice, ordinary drafting and some pre-action or preparation work may be unreserved. The boundary depends on what the provider actually does, so we assess the requested task before accepting it.
Can Phrasing Legal represent me in court?
Phrasing Legal does not exercise rights of audience or go on the court record through Phrasing Ltd. We may provide discrete advice, drafting and hearing preparation while you remain responsible for the case, and we can identify when an appropriately authorised advocate should be instructed.
Can Phrasing Legal issue, file, serve or manage proceedings for me?
No. Phrasing Ltd does not conduct litigation through Phrasing Legal. You remain responsible for formal procedural steps and deadlines unless an appropriately authorised litigation provider separately accepts responsibility.
Can you help with immigration?
Only on a tightly limited basis through Phrasing Ltd. Immigration advice and immigration services are separately regulated. Phrasing Legal may provide general signposting, non-advisory document organisation where lawful and authorised-provider referral, but does not accept substantive immigration instructions unless the necessary lawful authorisation, registration or exemption has been verified.
Can you help with employment disputes?
We may assist with employment contracts, workplace documents, grievances, disciplinary processes and other internal advisory work where lawful. Employment-related claims-management activity is regulated by the FCA unless another lawful regulatory route applies, so we do not undertake regulated claims-management work through Phrasing Ltd.
Can you help with housing disrepair?
We can advise on tenancy obligations and prepare appropriate correspondence where the requested work is unreserved. Advice, investigation or representation in relation to a housing-disrepair compensation claim can be regulated claims-management activity, so that type of work is outside scope unless the necessary permission exists.
Can you help with road traffic or motoring offences?
Yes, within a defined advisory and preparation scope. We can review notices and prosecution papers, advise on the issues, draft representations, assist with an SJPN response and prepare mitigation or evidence. Phrasing Legal does not conduct criminal litigation or appear as your advocate through Phrasing Ltd.
Can you help with PCNs and council notices?
Yes, where the task is unreserved. This may include reviewing Penalty Charge Notices, Notices to Owner, council letters and enforcement correspondence, and drafting challenges, representations, complaints or review requests. If a statutory declaration, tribunal appearance, court application or other authorised step is required, we will explain the appropriate route.
Can you help with conveyancing or probate?
We do not undertake conveyancing or Land Registry work and do not prepare the papers on which an application for a grant of probate or letters of administration is founded. We can identify when an authorised provider is required.
Who will work on my matter?
Before instructions are accepted, we explain whether the work will be undertaken personally by the solicitor, under the solicitor’s supervision or by another person, and what that means for regulation, insurance and redress.
How are fees agreed?
We confirm the scope and fee, or basis of charging, before substantive work. A fixed fee covers the stated task only. If you request additional work or the circumstances materially change, we will normally agree a revised scope and price before proceeding.
Are my communications confidential?
We treat client information as confidential and process personal data in accordance with applicable data-protection law. Whether legal professional privilege applies can depend on the precise circumstances and should not be assumed simply because an unregulated legal consultancy is involved.
What if I need a reserved or specialist service?
We will explain the boundary and may suggest an appropriately authorised law firm, barrister, conveyancer, probate practitioner, immigration adviser or other specialist. Any relevant referral arrangement or financial interest will be disclosed where required.
Does sending an enquiry mean you act for me?
No. Sending an email, form or document does not create a retainer and does not transfer responsibility for any deadline. We act only after accepting a defined instruction in writing.
How do I complain?
Please use our internal Complaints Procedure first. Depending on who provided or supervised the service and your eligibility, a complaint about an SRA-regulated solicitor’s service may fall within the Legal Ombudsman’s jurisdiction. Professional-conduct concerns about an SRA-regulated solicitor may be reported to the SRA.