How we may assist
- Formal complaints and escalation letters
- Representations to businesses, landlords, employers and public bodies where the work is unreserved
- Responses to allegations or adverse decisions
- Internal-review and ombudsman-stage submissions where appropriate
- Chronologies and supporting evidence schedules
- Clear outcome requests and follow-up correspondence
When this service may be useful
- A complaint has not been resolved at first stage.
- You need to challenge a decision or put your account of events on record.
- You have received allegations and need a measured written response.
- You want a chronological, evidence-based submission rather than a lengthy informal complaint.
What you can expect
We focus on the specific legal task you want completed. We review the available information, identify any important date, clarify the outcome you are seeking and then confirm the proposed work before substantive time is incurred.
- Draft complaint, review request or representation
- Evidence schedule or chronology where useful
- Proposed remedy or outcome wording
- Follow-up action list
How it works
- Send the essentials: a concise summary, the key document and any deadline.
- Suitability check: we assess whether the requested task falls within our lawful and professional scope.
- Scope and price: we confirm what is included, important exclusions, who will undertake or supervise the work and the fee or charging basis.
- Advice or drafting: we complete the agreed work and explain the practical next step.
- Referral where required: if reserved, separately regulated or specialist work is needed, we explain that clearly rather than extending the service beyond its proper scope.
Guide fees for this service
These guide prices apply to clearly defined work of ordinary complexity. Before substantive work begins, we confirm the task, the person providing or supervising it and the price or charging basis in writing. Consumer prices are shown inclusive of VAT where VAT applies.
| Formal complaint or representation letter | £225–£400 |
| Response to allegations or adverse decision | £225–£400 |
| Chronology / supporting evidence schedule | £200–£400 |
Urgency, unusually large document volumes, additional conferences or work outside the agreed scope may require a revised quote. We will normally agree that with you before carrying out the additional work.
Scope and regulatory limits
Some complaint, redress and compensation work can fall within separately regulated claims-management regimes. We assess the substance of the requested work before accepting it and will not undertake regulated claims-management activity through Phrasing Ltd unless the necessary permission exists.
Whether an activity is reserved or separately regulated depends on the substance of the work, not merely the name used for the service. We therefore assess the requested task before accepting instructions.
Discuss this service
Tell us what has happened, the outcome you want and any deadline. We will confirm whether Phrasing Legal can assist and, if so, the proposed scope and fee.