Immigration & Asylum Enquiries and Authorised Referral

How we may assist

• Receive factual enquiries about visit visas, spouse and partner routes, family and dependant visas, work and study routes, FLR applications, settlement, citizenship, asylum, reviews and appeals
• Identify the broad category and any stated deadline so the enquiry can be routed appropriately, without assessing eligibility or giving case-specific immigration advice
• Signpost enquirers to the Immigration Advice Authority Adviser Finder or another appropriately authorised immigration provider
• With the enquirer’s consent, refer the matter to an appropriately authorised provider where a suitable referral route is available
• Forward or organise limited background documents for referral where this is purely administrative and does not amount to immigration advice or services
• Explain that any substantive immigration advice, application preparation, representations or appeal work will be supplied under a separate retainer by the authorised provider

When this service may be useful

• You want regulated advice about a UK visit visa, spouse or partner visa, dependant route, work or study route, settlement or citizenship.
• You are considering FLR(M), FLR(FP), family/private-life or human-rights options and need an authorised adviser to assess your circumstances.
• You or a family member needs advice about asylum, humanitarian protection, further submissions, an administrative review or an immigration appeal.
• You have received a Home Office decision or have an immigration deadline and need to be directed promptly to an appropriately authorised provider.
• You have received a Home Office letter or correspondence and need the document identified, the stated deadline flagged and the matter routed for an authorised legal assessment.

What you can expect

We focus on the specific legal task you want completed. We review the available information, identify any important date, clarify the outcome you are seeking and then confirm the proposed work before substantive time is incurred.

• Broad-category routing only
• General signposting information
• Home Office correspondence identification and deadline flagging for referral
• Authorised-provider referral where available and consented to
• Limited administrative document forwarding where lawful
• Clear confirmation that substantive immigration advice and fees belong to the separately instructed authorised provider

How the referral process works

1. Tell us the broad issue: identify the visa, status, Home Office decision or protection issue if you know it, and tell us any deadline.
2. Factual routing only: we use the information only to identify the broad category and appropriate regulated route; we do not assess legal merits or eligibility.
3. Signposting or referral: we may direct you to the IAA Adviser Finder or, with your consent, refer you to a suitable authorised provider where a referral route is available.
4. Separate acceptance: the authorised provider independently decides whether it can accept your matter and completes its own checks and client-care process.
5. Advice and fees come from that provider: substantive immigration advice, application preparation, representations or appeal work are then supplied under that provider’s separate retainer.